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Privacy Notice

Last updated: April 17, 2026

1. Data Controller

XRM inc. (hereinafter "XRM" or "the Company"), with offices in Monterrey, Nuevo León, Mexico, is the controller of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable regulations.

For any matter related to the processing of your personal data, please contact us at: info@xrminc.com

2. Personal Data We Collect

Through the contact form on our website, we collect the following personal data:

  • Full name
  • Company name
  • Email address
  • Phone number (optional)
  • Description of your transport or logistics need

XRM does not collect sensitive personal data (such as ethnic origin, health status, religious beliefs, union membership, or sexual preferences).

3. Purposes of Processing

Your personal data will be used for the following primary purposes (necessary to fulfill the commercial relationship):

  • Responding to your quote requests and commercial inquiries
  • Contacting you to present transport and logistics service proposals
  • Following up on active or potential commercial relationships

Secondary purposes (you may opt out at any time):

  • Sending information about our services, news, or logistics market updates

If you do not wish your data to be used for secondary purposes, please send an email to info@xrminc.com with the subject "Opt out of secondary purposes".

4. Data Transfers

XRM does not transfer personal data to third parties, except as required by the LFPDPPP or when strictly necessary to provide the contracted service (for example, sharing shipment information with the assigned carrier).

5. Your Rights (ARCO)

You have the right to Access, Rectify, Cancel, and Object (ARCO rights) to the processing of your personal data. To exercise these rights, send your request to info@xrminc.com including:

  • Your full name and registered email address
  • A clear description of the right you wish to exercise
  • A copy of a government-issued ID (to verify your identity)

XRM will respond to your request within a maximum of 20 business days from receipt.

6. Cookies and Tracking Technologies

Our website may use technical cookies necessary for its operation. We do not use advertising tracking cookies or share browsing data with third parties for advertising purposes.

7. Data Security

XRM implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing.

8. Changes to This Privacy Notice

XRM reserves the right to modify this notice at any time to reflect legislative changes or updates to its data handling practices. Changes will be published on this page with the corresponding update date.

9. Contact

For any questions, requests, or complaints regarding the processing of your personal data:

You may also file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI) at www.inai.org.mx.